Refund and Return Policy – NOVOBLOGS

Effective Date: March 5, 2025

At NOVOBLOGS, customer satisfaction is our top priority. We strive to provide high-quality facial cleansers and skincare products, but we understand that sometimes a return or refund may be necessary. This Refund and Return Policy outlines the terms under which customers can request returns, exchanges, and refunds. By purchasing from our website, you agree to the following terms and conditions.

1. Eligibility for Returns and Exchanges

We accept returns and exchanges under the following conditions:

✅ The item must be unused, unopened, and in its original packaging
✅ Returns must be requested within 30 days from the date of purchase
✅ The product must have been purchased directly from NOVOBLOGS (orders from third-party sellers are not eligible)
✅ The product should not be damaged, altered, or missing any components

If your item does not meet these criteria, we may not be able to process your return.

2. Non-Returnable and Non-Refundable Items

For health and hygiene reasons, we do not accept returns on:

✅ Opened or used skincare products
✅ Items purchased with a discount, promotional offer, or marked as final sale
✅ Gift cards and e-gift vouchers

3. Refund Process

If your return is approved, we will process your refund within 5-7 business days after receiving and inspecting the returned item. The refund will be issued to the original payment method used during purchase.

✅ Credit/Debit Card Refunds: May take 5-10 business days depending on your bank
✅ PayPal or Digital Wallet Refunds: Typically processed within 3-5 business days
✅ Store Credit: Issued immediately after return approval

Note: Shipping fees are non-refundable, and return shipping costs must be covered by the customer unless the return is due to a mistake on our part.

4. How to Request a Return or Refund

To initiate a return, please follow these steps:

1️⃣ Contact Us – Email us at info@novoblogs.xyz with your order number and reason for return.
2️⃣ Receive Approval – Our support team will review your request and provide further instructions.
3️⃣ Ship the Product – Securely pack the item and send it to our return address.
4️⃣ Receive Your Refund – Once we inspect the return, we will process your refund or exchange.

5. Exchange Policy

If you received a damaged, defective, or incorrect item, we are happy to replace it at no extra cost. Please contact us within 7 days of delivery with proof (clear photos of the issue), and we will arrange for a replacement to be sent.

✅ If the requested item is out of stock, we may offer a refund or store credit instead.
✅ Exchanges follow the same return conditions as outlined above.

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please:

✅ Check with your bank or payment provider as processing times vary
✅ Contact your credit card company since some refunds may take longer to reflect
✅ Reach out to our support team at info@novoblogs.xyz for further assistance

7. Cancellations

We process orders quickly, but if you need to cancel your order, please contact us within 12 hours of placing your order. Once the order is shipped, it cannot be canceled, and you will need to follow the return process.

8. International Returns

For international orders, customers are responsible for return shipping fees, customs duties, and taxes associated with returning the product. We recommend using a trackable shipping method to ensure safe delivery.

9. Changes to This Policy

NOVOBLOGS reserves the right to update this Refund and Return Policy at any time. Any changes will be reflected on this page with the updated effective date. We encourage customers to review our policies periodically.

10. Contact Information

For any refund, return, or exchange inquiries, please contact us:

📍 Address: 3959 Griffin Street, Phoenix, Arizona, United States
📞 Phone: 602-234-2179
📧 Email: info@novoblogs.xyz
🌐 Website: https://novoblogs.xyz/

Thank you for choosing NOVOBLOGS. Your trust and satisfaction mean everything to us! 😊