Sales Policy – NOVOBLOGS

Effective Date: March 5, 2025

At NOVOBLOGS, we are committed to providing high-quality skincare products and an exceptional shopping experience. This Sales Policy outlines the terms and conditions regarding purchasing, payments, pricing, promotions, and order processing. By shopping on our website, you agree to the following policies.

1. Order Placement and Processing

Customers can place orders directly on our website NOVOBLOGS. Once an order is successfully placed, you will receive a confirmation email with order details.

Orders are processed within 1-3 business days, excluding weekends and holidays. During peak sales periods, processing times may be extended. We recommend checking your email for updates regarding your order status.

We reserve the right to cancel orders due to inventory issues, payment verification failures, or fraudulent transactions. If your order is canceled, you will receive a full refund.

2. Pricing and Payment Methods

All prices displayed on NOVOBLOGS are in USD ($) and are subject to change without prior notice. We strive to provide accurate pricing information, but in the event of an error, we reserve the right to correct the price and cancel or modify orders if necessary.

We accept the following payment methods:

✅ Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
✅ PayPal
✅ Digital Wallets (Apple Pay, Google Pay)
✅ Gift Cards (if applicable)

All payments are securely processed using encrypted technology. We do not store customer payment details for security reasons.

3. Promotions, Discounts, and Coupons

We offer limited-time promotions, discounts, and special offers to enhance your shopping experience. Coupon codes must be applied at checkout and cannot be combined with other discounts unless otherwise stated.

Promotional offers may have specific terms, including expiration dates, product exclusions, and minimum purchase requirements. NOVOBLOGS reserves the right to modify or cancel promotions at any time.

4. Shipping and Delivery

We offer domestic and international shipping with various carriers to ensure fast and reliable delivery. Shipping costs and estimated delivery times will be displayed at checkout.

Estimated shipping times:
✅ Domestic (United States): 3-7 business days
✅ International: 7-21 business days (varies by location)

Once your order is shipped, you will receive a tracking number via email. Shipping delays due to unforeseen circumstances (weather, customs clearance, carrier issues) are beyond our control.

5. Taxes and Duties

Customers are responsible for any applicable sales taxes, VAT, or customs duties imposed by their country. Taxes will be calculated at checkout for domestic orders where applicable. International customers should check local regulations before purchasing.

6. Order Modifications and Cancellations

If you need to modify or cancel your order, please contact us within 12 hours of placing your order. Once an order has been processed or shipped, we are unable to make changes.

In cases of incorrect shipping addresses provided by customers, we are not responsible for lost or undelivered orders. Please ensure that all details are accurate before submitting your order.

7. Return, Refund, and Exchange Policy

We accept returns within 30 days of purchase for unused and unopened products. Customers can refer to our Refund and Return Policy for more details on eligibility, refund processing times, and return procedures.

For defective, damaged, or incorrect items, please contact us within 7 days of delivery with supporting photos for a free exchange or refund.

8. Product Availability and Out-of-Stock Items

While we strive to maintain accurate inventory levels, some products may sell out quickly. If an item is out of stock, we will notify you as soon as possible and offer an alternative product or refund. NOVOBLOGS is not obligated to fulfill orders for out-of-stock items.

9. Fraud Prevention and Security

To protect our customers and business, NOVOBLOGS employs fraud detection measures. We may require additional verification for high-value or suspicious orders. Orders flagged for potential fraud may be canceled or delayed pending verification.

Customers are encouraged to create strong passwords and safeguard their accounts to prevent unauthorized access.

10. Changes to This Sales Policy

We reserve the right to update or modify this Sales Policy at any time without prior notice. Changes will take effect immediately upon posting on our website. We encourage customers to review our policies regularly for updates.

11. Contact Information

For any questions or concerns regarding our sales policy, please contact us:

📍 Address: 3959 Griffin Street, Phoenix, Arizona, United States
📞 Phone: 602-234-2179
📧 Email: info@novoblogs.xyz
🌐 Website: https://novoblogs.xyz/

Thank you for shopping with NOVOBLOGS. We appreciate your trust and support! 😊